Consumer Privacy Policy

Customers’ privacy is extremely important to Vietnam Veterinary Group, so we only use your personal information in the following cases:

Data protection is a matter of trust and the security of your identity is extremely important to us. Therefore, we will only use your name and certain other information in the manner set forth in this Privacy Policy.

We will only collect information that is necessary and relevant to the transaction between us and you.

We only keep your information for as long as required by law or for the purpose for which it was collected.

You can visit the website to view products and make purchases without having to provide any personal information. When you visit the website, you will remain anonymous at all times. If you have any comments or suggestions, please send them to the postal address or email to We are always ready to listen to your comments.

Our Privacy Policy is fully compliant with the Privacy Act 1988 and the Consumer Personal Information Protection Policy (Articles 68 to 73) is the industry best practice.

Scope of personal information collection and purposes of use.

The collection of customer information in order to contact customers when customers send service and product requests to the company email.

Personal information collected will only be used within the company.

When you leave consulting information on the website: the personal information we collect includes:

A. Purpose of collecting personal information

The above information will be used for one or all of the following purposes:

– Delivery, Service provision you have contacted via website:
– Delivery notice and customer support
– Provide information related to products and services.
– Process orders and provide services and information through our website at your request

Your consultation details will be stored by us for security reasons.

B. Scope of information use

We are committed to only using internal information for the purposes set out.

C. Information storage time

We will store the Personal Information provided by the Customer on our internal systems during the course of providing services to the Customer or until the purpose of collection is fulfilled or when the Customer requests it. Request to cancel the information provided.

D. Address of information collection and management unit

Vietnam Veterinary Medicine Group collects and manages customer information at the office:

Headquarter: Lot 28, Quang Minh Industrial zone, Quang Minh town, Me Linh District, Hanoii

Phone: 0243 818 26 25


Đ. Persons and organizations with access to information

Vietnam Veterinary Medicine Corporation

Address: Lot 28, Quang Minh Industrial zone, Quang Minh town, Me Linh District, Hanoi

Phone: 0243 818 26 25

Please contact Hotline: 0243 818 26 25 or mail directly to: to change recipient/personal information of the order.

E. Approach on e-commerce system

Process for Buyers Who Have Demands for Products and Services

When there is a need for purchase advice, Buyers need to perform the following steps:
Search and consult information about products, services and promotions on the website that you are interested in.
Based on reference information from the website of products and services, Buyers can contact via contact information on the website to ask for more information about products and services or contact directly to see. and purchase products and services.

Buyer makes the decision to SEND A REQUEST online by clicking “Send Request for Quotation”; “Advise me”

Buyer’s order will be sent to email: Depending on the agreement between the BUYER and the Vietnam Veterinary Medicine Group to support the safe transportation and payment process, or the two parties can agree with each other;

The buyer receives the product or service;

Buyer inquires, complains to Seller (if any) via call center: 0243 818 26 25

G.Methods and tools for consumers to access and correct their personal data

Please contact Hotline: 0243 818 26 25 or mail directly to: to change recipient/personal information of the order.

H. Mechanism for receiving and resolving consumer complaints






I. Committed to protecting customer's personal information

We are committed to keeping the Customer’s Personal Information confidential, will make every effort and use appropriate measures so that the information that the Customer provides us during the use of this website is protected. confidentiality and protection from unauthorized access.

However, does not guarantee to prevent all unauthorized access. In the event of unauthorized access beyond our control, will not be liable in any way for any claim, dispute or damage arising out of or in connection with such unauthorized access. reserves the right to change and amend the Privacy Policy at any time. Any changes to this policy will be posted on our website.

If you are not satisfied with our handling of your inquiry or complaint, please contact us at:

Best regards

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